Munnie

1 year ago

Absolutely SHOCKING customer service. Never been so stressed in my entire life. My family & I were left stranded without a hotel reservation, (everything was paid for in advance) no help/support from Flywell travel. No follow ups & no apologies till today. HUGE LET DOWN! AVOID this travel agent! DISGUSTING SERVICE. NEVER AGAIN.

TooTiredToSleep

1 year ago

Booked Umrah with this travel agent. Had problems with the hotel reservation in Madinah. The travel agent did not respond to phone calls, WhatsApps or messages AT ALL (Still no apology). We were forced to vacate our rooms and this left us in a vulnerable position, extremely stressed and anxious.

Adam Khonat

1 year ago

Very disappointed with the service provider contacted agent in madina as hotel reservation wasn’t available. Dispite numerous WhatsApp messages no response. Would not recommend this agent to anyone going forward to umrah.

mashail sheikh

1 year ago

We went for umrah through flywell travels we were 3 families with children they organised tickets transport hotels everything for us It was all as promised and transport were excellent with luxury bus from madina to makkah hotels were very close to haram breakfast included we are grateful to them for their excellent service and will strongly recommend them to everyone

Furzana Ali

1 year ago

We had a great experience with them during Hajj 2018. Brilliant service from the moment we booked (although Shaukat Uncle may give me a bad review for bothering him too much 😂) But everything was to point just as he said and it was the best experience of my life time, and the group did make it more memorable. From our journey that started from. Birmingham Airport to the transit in Istanbul, transfer to the Hotels in Madina, Mekkah, Azizya and Mina everything was dealt by them so promptly and in great manner without causing any disturbances and we were kept upto date on everything. Cannot fault them. Thank you too Shaukat Uncle, Zohra Aunty and Nasir Uncle.

Ameera Jussab

1 year ago

Booked an umrah with flywell & the whole process was made so easy, they listened and delivered first time round- prior to departure our transportation, hotel & food was all booked so we had nothing to worry about. We were provided with all documentation a week prior to our departure. During our trip we were able to communicate with flywell via whatsapp, responses were instant and we were always re-assured. 10/10 for the service!

Ayesha Zumla

1 year ago

If only 0 stars was an option. I had planned a trip and was assured all would be sorted for Saudi. We visited the shop 2 days prior to leaving to get our visas only to be told nothing was booked and no visas were sent. We had done our shopping and had prepared to leave even taking unpaid holiday from work. DO NOT USE under any circumstances. Allah forgive them. Seeing as I can’t reply to your response read the following. I’m glad someone was happy with your services, I don’t deem it appropriate at all when you know for a fact that we had asked you several times 2 weeks prior when we had first come to you when we are able to make payment and you had delayed this several times. Don’t lie and definitely don’t call me a liar. So no I didn’t forget to mention there was no need to mention it as we had insisted on making the payment but it was you who had delayed this. THE ONE WANTED TO PAY FOR THEIR BOOKING BUT THE BUSINESS SEEMS TO BE IRRESPONSIBLE AND ABSOLUTELY DESPICABLE. Upon booking you had changed the booking multiple times when the agreed price was changed and hotels were not deemed appropriate for a child as it was far by. We saved more than £20 and I’m sure money isn’t a huge priority in your little small minded world but we work as honest people unlike yourself therefore for us even £20 helps a lot. Next time before writing lies and using gods name towards it think twice or come say it to my face if you have the guts. Try booking umrah for yourself so you can be forgiven. If you cant run an appropriate business it’s quite simple. JUST DONT. But don’t come at me because looking at your reviews clearly I’m not the only person who’s had an issue with you. You don’t need to come up with excuses just do better mate.

TooTiredToSleep

1 year ago

Booked Umrah with this travel agent. Had problems with the hotel reservation in Madinah. The travel agent did not respond to phone calls, WhatsApps or messages AT ALL (Still no apology). We were forced to vacate our rooms and this left us in a vulnerable position, extremely stressed and anxious. EDIT: To respond to your reply, yes we did end up staying all 8 nights in the hotel. You did book it but what you failed to do (which you've admit fault to) was give us the corret reference number AND when contacted, you ignored us, leaving our whatsapp messages on read (hence why we said we had problems with the hotel and/or the booking not being available- atleast to us). WE had to do your job for you and sort out the correct reference numbers and this was all done AFTER we had vaccated the rooms in Madinah, left stressing in such a beautiful city wondering whether YOU had even booked the full 8 days. For your service and lack of contact and the stress we had gone through due to your mistake, you deserve 1 star. Furthermore, instead of calling us dishonest etc, why not appologise?

Safiya M

1 year ago

We have just recently returned from Umarah which we booked with Flywell travel. We received excellent customer service from the beginning. Alhumdulillah Shokut Bhai took care of everything and made our travel very smooth. I would definitely book again with Flywell travel and would recommend family and friends to book with Flywell.

Ole Batatas

1 year ago

Been for hajj and umrah (4 times) with them and had no issues with them. Everything went smoothly and better than expected ma sha Allah (Allahumma baarik lahum). Would highly recommend all to use their services. M.yasin